Shipping policy

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1-2 business days of processing and production time for your order to ship out.

HOW LONG IS THE SHIPPING TIME?
Average transit times to the United States: 5–18 Business days
Average transit times to International: 5–25 Business days
Some circumstances are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. 
When you receive your tracking number, if you need help tracking your order you can go here.

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at info@toytriver.com. If the address is wrong, we can correct this within 48 hours.

MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:
– Your order number.
– A picture of the damaged product.
Once received, we’ll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?
If we still haven’t managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours 🙂

OTHER USEFUL INFO:
– All sizes are Asian sizes, not American / European sizes, standard sizes, so when placing an order, please buy 1-2 sizes larger
– For protection, many items will be shipped in separate packaging.