FAQs

Frequently Asked Questions

1.What types of payments do you accept?

(1)Paypal

(2)Credit card via Paypal (Visa, MasterCard,etc.)

2.Do you accept orders placed outside US?

Yes, We can ship orders all over the world.

3.When will my item(s) be shipped?

Usually, it takes 1-3 working days to process your order before shipping it out.

4.How long will it take to receive my order?

Usually, it takes 1-3 working days to process your order and about 7-20 working days for shipment. 

*Working Days - Monday to Friday.

5.Is Shipping Free?

Yes, shipping is FREE for all orders.

6. Why am I being charged a "Tariff Surcharge" or "International Fee"?

The recent 'U.S. Tariff Surcharge' is a direct result of new U.S. government tariffs on imports. As an independent store that sources products mainly from China, these policies directly impact our costs. Instead of raising the base price of all our products, we have chosen to implement this separate, transparent fee to cover these government-mandated costs. We are required by law to pay these tariffs, and this fee allows us to continue serving our customers in the U.S.

7.How do I track my order?

You will get an e-mail from us telling you that your order has been shipped and there's a tracking number and tracking website inside of it. You can track through the link in the email. We offer a 100% satisfaction guarantee on all orders. That means no risk.

8.Why I haven't received my parcel yet?

Please contact us. Email: info@toytriver.com

We will reply to you within 24 hours.

9.What should I do if I receive a damaged or wrong product?

Contact our support team immediately and send photos of the product as it was delivered. The support team takes then necessary actions to fix the issue.

toytriver.com is kawaii plushies and gifts shop.

New product arrivals every day!

If you have any inqueries or need any information, pls contact: 

Email: info@toytriver.com